Customer Support Channels
A 1–Hour Ticket Response Guarantee
All your help requests will be attended to in no more than 60 minutes after the trouble ticket or e–mail was submitted. If your case needs further assistance from a server administrator, we will direct the ticket or the e–mail to the person in charge and we will leave a note to inform you that more time will be needed for arriving at a solution. If you order the Managed Services package, any of the services included there will be carried out whenever you desire.
A Premium–Quality Customer Service
Should you need assistance working with the Hosting Control Panel or with any of the applications that we’ve preinstalled on the dedicated server on your behalf, you can reach the tech support staff anytime through the ticketing system. Also, if you need help managing your dedicated web hosting server, you can make use of our Managed Services package, which includes Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting services, backup storage space, etc.
An Easy–to–Navigate Help Area
Our Hosting Control Panel is preinstalled for each dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledge base that will walk you step by step on how to use it. The majority of instructional articles in addition video versions that show all the tasks that you can perform in a highly illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each Hosting Control Panel section.