An Intuitive Help Section
You will find almost all the answers to your questions in the intuitive Help Center section included in your Hosting Control Panel. It boasts an enormous repository with frequently asked questions and in–depth how–to articles contributed by our practiced customer support team.
Tutorial Video Clips
We have compiled a collection of how–to video tutorials that detailedly explain how you can settle a common issue connected to your shared web hosting plans account. You can find the how–to videos in the Help section.
A Sixty–Minute Ticket Response Time Guarantee
All our semi–dedicated servers are backed up by a 24/7 tech support service and come with a 1–hour response guarantee. Our competent techs will be online for you 24x7 and will resolve any issue that you might possibly chance upon within less than sixty minutes after the ticket submission. In most instances, a response will be given to you in less than 20 minutes.