Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Response Guarantee

  • Each ticket that you send to our customer support Department will be handled in up to 60 minutes. All basic issues are going to be answered instantly. Yet, if the service inquiry you have sent us requires the assistance of a skilled administrator, we will send the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Expert Tech Help And Support Service

  • Our technical assist crew is going to be on shift for you 24/7/365 to to attend to all service request tickets that you send to us. We offer tech assistance for all the apps that are pre–installed on your hosting server. These include our custom built Hosting Control Panel, the selected OS and also the server management panel (based on the VPS type).

  • Intuitive help center
  • An Intuitive Help Zone

  • A thorough and routinely updated article base is built into our custom–built Hosting Control Panel. It provides quick tips about how to conduct all the basic web site supervision jobs. The Help section supplies in–depth how–to articles and reviews and step by step video training. You can gain access to the Help zone by hitting the Help or Video buttons in the right part of each Control Panel section.