Being able to contact your shared web hosting company when you have any questions or experience any issues is really important and how quickly they will answer and take action can be essential, particularly if your site is business-oriented, as more downtime can often mean losing prospective customers. The support options are, in addition one way to distinguish genuine providers from resellers. The second generally respond just to e-mails or support tickets and you'll need to wait for a whole day or maybe more so as to receive an answer. If your issue calls for a few responses, you could end up losing several days in order to get a problem fixed. When you use the services of a genuine and reputable hosting supplier, you'll be able to get in touch with the support team anytime and get a quick reply whatever the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Web Hosting

We acknowledge the importance of receiving assistance without delay, that's why our shared web hosting services include 24/7 support along with various options for communication. If you don't have an account yet, you can give us a call or take advantage of our live chat and consult with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up buying a service that you cannot use effectively. In case you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it needs more investigation. In contrast to the majority of providers out there today, we reply to all tickets within one hour, so you will not need to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you can take advantage of our 24/7 support services even on official holidays. All your sites will be available all of the time and so will we. With quite a few connection options, you'll be able to pick the easiest method to contact us and inquire about our solutions if you do not have an account yet, or request assistance if you're already our customer. You're able to call us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature a one-hour answer time warranty, although it rarely takes over 20 minutes to receive assistance whatever the complexity of the trouble. Using our customer and technical support services, we are available for you every time you need us, not several days after that.

24/7 Customer Support in VPS Servers

Each VPS server package that we offer features 24/7 customer and tech support, so if you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you'll be able to contact us anytime, even weekends and holidays. For your convenience, we offer different methods of communication - phone support with several local numbers globally, live chat, e-mail messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues as it is easier to monitor what's going on. The maximum warranted response time for all of the email messages and tickets is an hour, however it rarely takes that long to get help. If you acquire the Managed Services upgrade that we offer, our admins can also support you with any third-party software matters.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we supply include 24/7 support through numerous means of communication and with a one-hour maximum response time guarantee. When you want to find out more about the plans or you have any kind of general or billing questions, you're able to phone one of the local numbers that we have worldwide or you may use our live chat support and talk with a live agent. For strictly technical matters which need the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail, because these channels are more appropriate to monitor a given matter. The response time for them rarely is more than 30 minutes, so you can forget about waiting for a full day to receive assistance. The support service is available for all of the server-related matters, which includes the pre-installed software. In case you need assistance for third-party apps, you may consider acquiring the Managed Services upgrade that we provide with all the plans.