In case you’ve bought a hosting plan and you have certain inquiries in regard to a given feature/function, or if you have stumbled upon some predicament and you need assistance, you should be able to get in touch with the respective help desk staff. All hosting companies deploy a ticketing system no matter if they provide other ways of contacting them along with it or not, due to the fact that the very best way to solve an issue most often is to post a ticket. This mode of correspondence renders the responses sent by both sides easy to follow and permits the tech support staff members to escalate the issue in the event that, for example, a server admin needs to get involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you must use no less than 2 separate accounts to touch base with the customer support team and to actually manage the hosting space. Constantly switching between different accounts could be a drag, not to mention the fact that it requires a long period of time for the vast majority of hosting companies to respond to the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

In contrast with what you may find with numerous other web hosting companies, the ticketing system that we use with our shared web hosting plans is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t have to remember several log-in names and passwords, as you will be able to manage your tickets and the hosting account itself from one single place. So, in case you have a query or experience an issue, you can touch base with our support team members immediately. Our system offers a smart search option. This means that even in case you have posted a plethora of tickets over the years, you will be able to find the one that you want without difficulty. On top of that, you can check knowledge base tips for fixing commonly encountered complications.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with us and you want to get in touch with our technical support staff representatives, you’ll be able to submit a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a totally different technical support platform as you’ll have to do with the vast majority of hosting companies on the market. Our integrated ticketing system will permit you to post a new ticket without any difficulties and to search through older tickets using a clever search box. In addition, you’ll be able to check the applicable knowledgebase articles that our system will present you with depending on the category that you choose for your new ticket. You can perform all the aforementioned activities without leaving your Control Panel at any time, which goes to say that if you run into any challenge or have a question, you can touch base with our support engineers and fix the problem in question in no more than one hour via one support platform.