A live chat is one of the methods of communication provided by some website hosting providers as a part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech support. This method of communication is quicker compared to a support ticket and it will make it much more unlikely to misunderstand or misspell something compared to a call with an agent. Furthermore, if the problem that you have requires some time to be investigated and resolved, you can do something different at the same time instead of just waiting, as you would have to do if you call. You can also employ a live chat support service without charge provided that you have web access even when your web hosting provider is based in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Web Hosting

We supply a live chat support service for all of the shared web hosting plans that we offer and we can support you with almost everything in real time. If you do not have an account with our company yet, we will provide you with more information about the plans to help you to get the most suitable plan. In case you are an active client, we're able to assist you with any general or billing issue and even with numerous common tech troubles, for example an e-mail address setup in a desktop e-mail client. When you are unable to phone us for whatever reason or you are in a country where we do not have a local telephone number, our live chat is the best option to contact us. Certainly, some troubles need additional time to analyze and test, so you will need to open a support ticket to our technicians, but nonetheless, we will save you time and help you with many issues on the chat.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is available to all our potential and active customers. If you are searching for a new hosting account, you are able to chat in real time to one of our representatives and obtain more info about our semi-dedicated hosting plans so as to choose the optimal package for your websites. If you already own an account with us, we'll support you in a very timely manner with billing, general and 1st level technicalmatters. Even though in some cases you will have to open a ticket as there're things that cannot be resolved on the live chat, we will be able to help you with lots of standard tasks, such as installing an e-mail account in an e-mail client or redirecting one domain name to another one. Thus, you'll enjoy quick support and you will save plenty of time.