If you’ve got a site, a problem may always show up and it doesn’t necessarily have to be connected with the web hosting service itself. For example, something might go wrong when you bring an application up to date or some crucial data can be modified or deleted unintendedly. Irrespective of what the nature of the problem is, you will have to touch base with the respective client support staff and request them to retrieve a backup or to assist you in fixing the problem that you’re having. How timely they’ll do that will determine the length of time that your websites will be unavailable. For some websites such as social networking sites or shopping portals, an oft-repeated outage often means lost customers and money. Therefore, it’s exceptionally important that you use the services of a hosting company that offers not only a good help desk service, but also a well-timed one.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed max reply time for any support ticket that you submit or any email that you write is only sixty minutes, even if you contact us on weekends and national holidays. Regardless of the essence of your problem or inquiry, we’ll lend you a hand right away and will give you the required info to solve any problem with your sites. The real reply time typically does not surpass fifteen to twenty minutes, which implies that you can forget about waiting for hours and hours to get a problem sorted out or even worse than that – waiting around one whole day only to receive an answer that more info is necessary whilst nothing is solved. We’ll offer you assistance in a well-timed manner just because we understand precisely how expensive time can be in the dynamic electronic age. The 60-minute response time guarantee applies to any billing or technical question that you may have with regards to our shared web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we recognize just how critical it is to obtain prompt support, we guarantee that you will never have to wait around for more than one hour to get a reply to any trouble ticket that you post through your semi-dedicated server CP. As a matter of fact, you’ll seldom have to wait around for more than 20 to 30 minutes and this applies to any inquiry regardless of its nature – technical, billing or general. Plus, our client and tech support staff is available to you night and day, which is why even if you open a ticket during holidays, you will invariably obtain a lightning-fast reply, which will contain the answer to a query, the solution to a predicament or the info required to solve an issue yourself – if there is something that you need to do on your end. With us, you won't ever need to spend an entire day hanging around waiting for an answer like you would with plenty of other web hosting companies.