You will find lots of shared web hosting companies on the market today, yet most of them are resellers who have minimal resources, especially when it comes to support. A way to distinguish them is the option to contact the company by phone. The type of support that you can get via this method of communication varies based on the supplier - several of them provide you with expert phone support, many others offer basic and customer support only because some issues are more time-consuming and it would be much easier to be resolved with a support ticket, especially when the situation has to be escalated. However, it's good to know that you could always contact your web hosting provider because there are a lot of small-scale matters that can be resolved easily and in a timely manner with a call, not mentioning that you'll be able to get more info regarding the services before you become a customer.

Phone Support in Shared Web Hosting

We believe that being able to talk to a live consultant is very important, so we have three support lines globally (Australia, USA and UK) and you will be able to reach us on the phone for 14 hours every day. In case you consider obtaining one of our shared web hosting plans, for example, you will be able to call us and find more about our services before you order to make sure that we do cover all of the system requirements for your sites. After your purchase, you will be able to get in touch with us about all of the sales and / or billing issues you may have, or get any kind of general or basic technical information you need. We've tried to find the balance between telephone and ticket support, so for solely technical issues you have to use the ticketing system, which will make it easier to track the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we offer feature real-time phone support for fourteen hours a day. In case you hesitate which package will be suitable for your websites, you want to find out more about the plan's specs or you'd like to have any other type of info on our services, you'll be able to call any of the local numbers that we have in the United States, Great Britain and Australia and our support representatives will assist you. In case you already have an account, you're able to get in touch with us about general and sales issues, although we're often able to assist with a large number of tech issues as well. For entirely technical troubles you'll need to employ our in-built ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option if your problem can take additional time to be dealt with or it needs to be escalated to our sysadmins.